Support Services

Support Services

Customer Support Services

American International Machinery (AIM) strives to be your partner, not just a supplier, for all your converting equipment needs. We offer exceptional service and support for our Signature Folder Gluer line of products as well as our used equipment inventory. 

Our experienced technical staff provides:

Machine Inspections & Evaluations

Our experienced technicians are available for routine inspections and evaluations of your Signature Folder Gluer, or any of the other top brands such as BOBST, Heidelberg, etc. Periodic preventative maintenance inspections ensure longevity and optimum performance for years to come. Our technicians can also perform evaluations on your converting equipment to determine what steps can be taken to increase run speeds, efficiency, or adding options for new service offerings. Interested in purchasing used equipment? Let our technicians do a thorough inspection before you purchase. 

Troubleshooting / Testing

When your folder gluer is experiencing unplanned downtime, give us a call first. Oftentimes, we can troubleshoot issues over the phone. If a technician needs to be dispatched, they arrive to your facility within a day or two, not weeks as experienced with other manufacturers.

Emergency Repairs

American International Machinery (AIM) understands that every minute your equipment is not in production, is lost revenue. Our technicians are ready to assist when your machine is down. 

Parts Replacement

High quality parts at competitive pricing are available when you need them. In-stock items can ship the same day! 

Rigging and removal

Our experienced technicians can handle your rigging and removal for converting equipment easily and quickly. 

Machinery relocation services

There are many different aspects when it comes to moving converting equipment. Let our experienced technicians handle all the details! We know which delicate parts need to be secured and the best way to pack equipment. Our technicians can also setup the equipment when it arrives to its new destination ensuring everything is in working order.