Signature Parts Department
AIMs Parts Department Spotlight: Signature Folder Gluer Parts You Can Count On
AIM’s Parts Department is more than a source for replacement components, it’s a dedicated team committed to keeping your Signature Folder Gluers performing at their best. From quick troubleshooting to same-day shipping, José Valle and Alex Rios are here to ensure your machines stay reliable, efficient, and ready to work.
Meet Your Parts Crew
At the heart of our parts department is Parts Manager, Jose Vallé, supported by Alex Rios, a skilled mechanic and technician with over a decade of hands-on experience with Signature Folder Gluers. Together, they bring deep knowledge of Signature Folder Gluers, a passion for helping customers, and the ability to support clients fluently in both English and Spanish.
From finding the right part number to troubleshooting issues or making sure your order ships before the cutoff, José and Alex make it their mission to get you back in production fast.
Significant Investments, Same OEM Quality
To better serve our customers, AIM has made significant investments in the Parts Department including tripling the inventory of Signature Folder Gluer parts we keep in stock.
What hasn’t changed is our commitment to quality. Every part we supply meets the same standards as the original equipment – no substitutes, no shortcuts. That means your machine gets the exact OEM-quality parts it was built for, ensuring performance, reliability, and a longer service life.
Why The Parts Department Matters To You
Downtime doesn’t just slow production, it costs money and disrupts schedules. That’s why our Parts Department focuses on:
- OEM Quality – replacement parts designed exclusively for Signature Folder Gluers
- Fast Response Times – many orders fulfilled the same day
- Expert Guidance – technical assistance and parts support in English and Spanish to help identify exactly what you need
- Proactive Stocking – a larger inventory of the most requested folder gluer machine parts, ready when you need them
How the Process Works
When you call or email the Parts Department, here’s what happens:
- Direct Human Support – Call or email and you will reach live support, not an automated system or guessing game with an online catalog. They will work directly with you for details.
- Technical Diagnosis – Using their expertise and consulting directly with the manufacturer when needed, the correct part is determined for your machine.
- Fulfillment – In stock parts are pulled, packed and shipped – often the same day with overnight options available for urgent requirements.
- Ongoing Assistance – If questions arise after receiving your parts, we’re here to provide guidance until your machine is running smoothly.
Reducing Downtime Even Further
One of the many ways to minimize downtime is by keeping highly wearable or frequently needed parts on hand. Many of our customers choose to stock these items so they are ready when a replacement is needed – saving both production time and extra shipping costs.
If you’re not sure which parts to stock for your operation, our trainers can evaluate your production needs and recommend the components that would be most beneficial as in-house stock. With insights based on your carton types, machine model, and common wearables, this simple step will add peace of mind, reduce costs, and keep you and your customers on schedule.
Personal Service for You
At AIM, we don’t just sell world-class folder gluers, we stand behind them! Our parts department is here to support you every step of the way. With Signature Folder Gluer parts in stock, providing fast response times, and the personal service you can only get from people who know Signature Folder Gluers inside and out, you can count on AIM to keep your production running smoothly.
👉 Need a part or have a question? Call 414-764-3223 or email parts@americanintl.com.